At Elite Facility Care we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are a cleaning service provider offering residential and/or commercial cleaning services.
Our business name:Elite Facility Care
Registered address: 3. St Davids Court, Halifax, HX3 6PY
Contact: 07863210634

We may collect and store the following personal data:

• Full name
   
• Contact details (email, phone, address)
   
• Service address(es)
   
• Billing information
   
• Notes about cleaning preferences or requirements
   
• Security codes or instructions (if provided voluntarily)
   

We use your data to:

• Provide and manage cleaning services
   
• Communicate about bookings, changes, or invoices
   
• Respond to enquiries or support requests
   
• Improve our services
   
• Maintain legal or financial records
   

We only use your data where we have a legal basis, including:

• Contractual necessity (e.g. to carry out our services)
   
• Legal obligation (e.g. for accounting)
   
• Legitimate interest (e.g. service improvement)
   
• Consent (where applicable)
   

Your personal data is stored securely using digital and/or physical safeguards. We do not share or sell your data to third parties, except:

• With your permission
   
• To trusted service providers (e.g. for invoicing or scheduling)
   
• When required by law
   

We only retain your data for as long as necessary — usually up to 6 years for legal and financial purposes, or sooner if you request deletion (subject to our obligations).

You have the right to:

• Access your data
   
• Correct inaccurate data
   
• Request deletion ("right to be forgotten")
   
• Withdraw consent (where applicable)
   
• Lodge a complaint with the ICO (Information Commissioner’s Office)
   

To make a request, contact us at [Your Email].

We may update this policy periodically. The most current version will always be available upon request or posted on our website.

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